Join to apply for the
Customer Service Manager
role at
UniLodge
.
About the Role
In this pivotal leadership role, you'll elevate service standards, streamline front line operations, and drive occupancy outcomes. As the key point of contact for residents, staff, and partners, you'll lead with clarity, resolve issues with care, and ensure seamless daily operations. If you're driven by people, performance, and purposeful impact, this is your chance to lead where it matters most.
At a Glance, You Will
Champion a warm, professional front desk experience – solve problems fast, exceed expectations, and set the tone for resident care.
Own the leasing journey from enquiry to move-in. Convert leads, maintain high occupancy, and support business growth.
Recruit, train, and mentor a high-performing crew. Foster collaboration, lift performance, and lead by example.
Deliver meaningful resident experiences through events, support, and the Residential Life Program – making UniLodge feel like home.
Maintain high standards across safety, policy compliance, and reporting, while supporting continuous improvement in line with UniLodge's values and procedures.
Skills & Experience
Unrestricted work rights in Australia.
Working with Children's Check (VIC).
Valid Cert IV in Real Estate Practice (VIC).
Proficient with technology and confident in administrative systems.
Demonstrated leadership experience within hospitality or a UniLodge setting.
Benefits
Inclusive Culture – collaborate with a diverse and engaging team.
Voice your opinions – share feedback in annual surveys and connect on Viva Engage.
Company-funded flu vaccinations.
General referral bonuses – up to $1,000 AUD/NZD for successful referrals.
Travel perks – access exclusive rates at Essence Hotels & Apartments.
Competitive salary – A$100,****** – A$110,****** per annum.
Why the UniLodge Living Group
UniLodge is the leading student accommodation provider across Australia and New Zealand, with a growing portfolio of 130+ properties. We offer real opportunities to develop your career, make an impact, and help shape the future of student living.
Take the Next Step
Lead our frontline team to service excellence Apply now with your cover letter and resume, and continue to develop your career with us.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Other
Referrals increase your chances of interviewing at UniLodge by 2x.
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