Job Title: Customer Service Specialist
This is a pivotal role where you will assist as the central point of contact for our Account Managers and their customers, ensuring superior service delivery and operational excellence. The role is fast-paced, detail oriented and relies on your attention to detail.
The Role:
* Serve as the central point of contact for all customer enquiries until satisfactory resolution
* Process orders accurately and efficiently, with meticulous attention to detail
* Track deliveries and communicate status updates to relevant stakeholders
* Respond promptly to all inquiries according to established service standards
* Provide PODs and reprint invoices as requested
* Complete all daily manual reporting
* Document and follow up on customer inquiries and complaints
* Process all Customer Service-related deviations within 24 hours
* Identify and suggest opportunities for process improvements
About You:
* Exceptional attention to detail
* Ability to establish and maintain effective working relationships
* Strong multitasking capabilities
* High degree of initiative and problem-solving skills
* Adaptable and flexible to meet changing business needs
* Positive and enthusiastic approach
* SAP experience (mandatory)
* Strong proficiency in Microsoft Office (Word, Excel, PowerPoint)
* Experience with customer service/order entry software programs
* Excellent written and verbal communication skills
* Strong analytical abilities to compile, analyse, and present data
* Professional approach to handling complaints and providing solutions
We are looking for a customer-centric candidate who takes pride in their work, turns up dedicated to learning and improving and can work to goals and set KPI's.
Key Requirements:
* Permanent opportunity
* Parking on-site + WFH available once trained
* $74,500 + super (dependant on experience)