About the RoleAre you a real people person who prides themselves on providing fantastic customer service?
Are you confident and motivated?
Do you love sharing your passion for the Margaret River Region?
If so, you may be perfect for this role!
MRBTA's Visitor Services Consultants are regional experts who are responsible for welcoming visitors and sharing their passion for the region.The day-to-day responsibilities of this role focus on providing travel advice to help ensure visitors get the most out of their stay in the region.
This includes sharing travel tips and recommendations, assisting with bookings, itinerary planning and selling visitor centre retail items.We are looking for casual staff to work at BOTH the Busselton and Margaret River Visitor Centres on an ongoing basis, particularly over the busy periods including weekends, public holidays and school holidays.As a member of the Visitor Services team, you will:Give a warm welcome to customers coming into the Visitor CentreProvide exceptional customer service, making suggestions for things to see and do in the region and helping with itinerary planningProcess bookings and sales using booking platforms and POS systemsTake pride in the presentation of the Visitor CentreSupport and demonstrate MRBTA's values and professional standardsWork with an inspiring and fun team who are highly passionate about the Margaret River RegionSkills and ExperienceTo be successful in this role you must possess:Local knowledge and passion for the Margaret River Region (from Busselton to Augusta)Solid written and oral communication skills and the ability to tailor information to suit different audiences, cultures and information platformsExcellent computer skills and knowledge of the Microsoft Office suiteThe ability to work as part of a teamPrevious customer service/retail/tourism industry knowledge is desirable but not essentialThe successful applicant willEnjoy paid training opportunities and industry benefitsBe available at (sometimes) short notice, able to cover anywhere from 4 hour to 7.5 hour shifts and willing to work public and school holidaysHave a 'C' class license and be willing to work between the Busselton and Margaret River Visitor Centres as operational requirements arisePossess a keen sense of exploration and desire to grow knowledge of the regionHow to applyPlease apply online with a CV and cover letter outlining why you would be a perfect addition to the Visitor Services team.
Call the Visitor Services Managers, Tanya and Helen, on 08 9780 5911 if you have queries or would like to chat about the role.Interviews may commence prior to the closing of this job advertisement.
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