Account Manager, Enterprise
About Us:
Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world's smartest and largest brands to build lifelong relationships with their customers. Sitecore is a highly decorated industry leader, bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of top-tier companies including American Express, Porsche, Starbucks, L'Oréal, and Volvo Cars rely on Sitecore for engaging, personalized customer experiences. Learn more at Sitecore.com.
Our foundation is our diverse group of passionate, smart, innovative, and collaborative individuals across four continents and over 25 countries. Our Sitecore values drive and unite us worldwide.
About the Role / The Opportunity:
As an Account Manager, your primary focus is managing and growing relationships with our existing customer base. You will serve as a trusted advisor, ensuring their success with Sitecore's solutions and identifying expansion opportunities within their organizations.
This role requires self-motivated top performers who can quickly learn and understand complex business challenges and effectively communicate the value of Sitecore solutions to various client audiences.
What You'll Do:
1. Act as the primary contact for designated accounts, fostering strong relationships across all levels.
2. Understand each customer's unique objectives, challenges, and requirements, and align Sitecore solutions accordingly.
3. Identify opportunities for upselling, cross-selling, and renewals to drive revenue.
4. Collaborate with internal teams and leverage Sitecore's partner network for client support.
5. Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
6. Monitor customer health and address issues promptly to ensure long-term partnerships.
7. Stay informed on industry trends, competitive landscape, and customer feedback to inform product development.
What You Need to Succeed:
- 10+ years of experience in software sales or SaaS environments.
- Experience in enterprise account management, especially in Content Management, Customer Experience, Commerce, or Digital Asset Management technologies.
- Strong business acumen and understanding of digital marketing and content management systems.
- Excellent communication skills to build rapport at all organizational levels.
- Results-driven with a focus on customer satisfaction, retention, and revenue growth.
- Ability to thrive in a fast-paced, dynamic environment managing multiple priorities.
Additional Skills That Could Set You Apart:
- Experience presenting to executive stakeholders onsite.
- High empathy and enthusiasm for digital customer experience.
- Tenacious, ambitious, curious, coachable, emotionally intelligent, and self-aware.
Why you should click 'Apply':
- Our growing customer base and modern, high-performing solutions position us in a $30B market. Our extensive partner network and industry relationships are key to your success. This is an exciting time to join Sitecore and grow your career.
- Great team culture and commitment to diversity and inclusion, as showcased on our YouTube channel. We have been recognized for our award-winning culture by Comparably.
- Competitive compensation packages and a record of consistent achievement.
- More than half of our team has been here over 3 years, reflecting our positive work environment.
Sitecore is proud to be an equal opportunity workplace, committed to diversity and inclusion in all aspects of employment.
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