Insurance Specialist Roles
We're seeking experienced professionals to join our claims team as Insurance Specialists. In this role, you will be the first point of contact for new Motor Fleet claims, managing inquiries and guiding customers through the claim lifecycle.
About the Role
In this fast-paced environment, you'll act as the primary interface between customers and our business. You'll handle high volumes of inbound and outbound calls with care, efficiency, and professionalism, ensuring a positive customer experience. Your strong communication skills will enable you to build and maintain effective relationships with internal teams and external partners.
You'll deliver empathetic, solution-focused customer service while fostering collaboration within your team. Your attention to detail and organizational skills will ensure compliance with regulatory standards, maintaining integrity and attentiveness in all customer interactions.
Key Responsibilities
* Manage high-volume call centre operations with precision and accuracy.
* Built lasting relationships with brokers, customers, and internal stakeholders.
* Deliver solutions-oriented customer service in a dynamic environment.
* Contribute to a culture of continuous improvement and process enhancement.
Requirements
To succeed in this role, you'll need:
* Proven experience in call-centre environments with exposure to commercial and retail insurance, complaints, and motor fleet claims.
* Strong communication and interpersonal skills, enabling effective relationship-building with diverse groups.
* A detailed understanding of regulatory standards and the ability to interpret complex information accurately.
* Adaptability and flexibility in a rapidly changing environment.
Benefits
We offer an inclusive workplace that fosters growth, development, and global mobility opportunities. Enjoy flexible work-life balance options, financial wellness initiatives, and access to over 10,000 learning resources. Plus, discounts on Allianz products and services make it easy to save on everyday expenses.
About Us
We're a leading global insurance brand committed to providing exceptional customer experiences. Our inclusive workplace prioritizes employee well-being, professional development, and community involvement. If you share our passion for making a difference, we encourage you to apply.