The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement and operations to deliver simpler connected services.
Responsibilities
* Support departmental teams by managing Squiz Matrix CMS structures and workflows, including user permissions, information architecture, assets and routine publishing tasks.
* Maintain and update the enterprise job-logging system, assisting with triage, escalation and providing first-level support for CMS and publishing.
* Assist authors with simple HTML/CSS/JS content issues (non-developer level), helping identify and resolve minor formatting or functionality problems.
* Provide advice to web authors and stakeholders on best-practice content management, governance requirements and CMS capability.
* Undertake other CMS and digital publishing support duties as directed.
Applications to remain current for 12 months.
Occupational group IT & Telecommunications
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