Job Description
Oaks Brisbane Aurora Suites is looking for a casual Guest Service Agent who is passionate about delivering excellent customer service. The moment a guest enters the hotel, you will make them feel at home with your welcoming presence. You will guide guests through their stay, from check‐ins and check‐outs to local attractions and eateries, and you will be remembered for your superb customer service and positive energy.
Key Responsibilities
* Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‐in process while addressing any immediate inquiries or needs.
* Maintain clear and courteous communication with guests, colleagues and stakeholders across various channels, including in‐person, phone and email, to provide exceptional service.
* Oversee the accurate processing of guest reservations, updates and special requests using the property management system to ensure seamless scheduling and availability.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues and providing personalised recommendations to enhance their experience.
Shift Details (subject to change)
* Rotating roster across Monday to Sunday.
* Shift times scheduled within 6:00 am to 11:00 pm.
* Immediate start available.
Qualifications
* Demonstrated experience leading teams to achieve KPI targets through regular performance follow‐up, coaching and accountability.
* Exceptional people management skills, with the ability to lead and motivate a diverse team.
* Excellent written and verbal communication skills.
* Exceptional customer service skills and an unwavering positive attitude.
* Understanding of strata‐title operations and trust accounting is desirable.
* A passion for delivering exceptional, proactive customer service.
* Availability to work a variety of shifts, including weekends and public holidays if required.
Additional Information
At Minor Hotels we value our people as the heart of our success. Joining Minor means you'll enjoy a rewarding package designed to support your professional growth, wellbeing and work‐life balance.
What We Offer
* Career Growth: Learning and development programs to boost your career.
* Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
* Global Perks: International accommodation discounts across our hotel brands.
* Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
* Experiences: Discounted entertainment and activities.
* Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
* Generous Leave: Parental and birthday leave.
* Wellness Boost: Employee Assistance Programme and tailored wellness support.
We are only accepting applications from candidates who have working rights within Australia or New Zealand.
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