We are hiring for a Shift Payment Investigation Analyst.
The Shift Payment Investigation Analyst is responsible for investigating payment operations, particularly direct entry and NPP payment traces. This role involves tasks such as tracing payments, reconciling accounts, and resolving any discrepancies.
Position Objectives
* Direct Entry and NPP Trace: Utilize your extensive experience to expertly trace direct entry and NPP payments, identifying discrepancies, errors, or irregularities with precision.
* Discrepancy Resolution: Leverage your expertise to swiftly identify and resolve payment discrepancies, collaborating effectively with internal teams and external partners.
* Provide effective operational, administrative, first and second level customer support for business systems.
* Ensure daily processing of files, transactions, payments, collection service files, and other operational tasks are completed.
* Conduct regular reviews of business operations to ensure operational controls are efficient and remain relevant.
* Monitor systems and liaise with stakeholders to facilitate early detection and resolution of issues.
* Ensure activities comply with industry regulations (AusPaynet and NPPA/Osko) and manage fraud and risk consistent with the Bank's policies.
* Assist with the planning, coordination, testing, and verification of system changes.
* Maintain appropriate contingency arrangements for systems/operations/customers/stakeholders.
* Monitor the receipt and distribution of electronic files/advice and, in consultation with the Assistant, take appropriate steps to rectify any problems as they occur.
* Support the Assistant Manager, Shift Operations in the oversight of day/morning/evening shifts to ensure all industry SLAs are met.
* Provide relief for the Assistant Manager, Shift Operations as required, including weekends on call.
* Ensure all suspense and clearing accounts are reconciled daily and any differences followed up immediately.
* Ensure appropriate enquiry and tracing services are available for customers and financial institutions.
* Reconcile returned items, action trace/return of funds requests and provide clerical support as directed.
* Assist with the development and maintenance of the Section's administrative procedures, guidelines, and testing protocols.
* Perform testing of applications, systems patches and upgrades as required.
Technical Capabilities
* Payment Systems Knowledge: Deep understanding of direct entry and NPP payment systems, their processes, and regulations.
* Banking and Financial Knowledge: Familiarity with banking operations, financial instruments, and payment protocols.
* Data Analysis: Proficiency in data analysis tools and techniques to examine transaction data, identify patterns, and detect anomalies.
* Advanced Excel Skills: Proficiency in Excel, including pivot tables, data validation, and formulas.
* Fraud Detection: Knowledge of fraud detection techniques and the ability to identify suspicious transactions.
* Technical Troubleshooting: Proficiency in diagnosing and resolving technical issues related to payment systems and traces.
* Communication Skills: Effective communication skills for interacting with internal teams, clients, and regulatory bodies.
* Continuous Learning: Willingness to stay updated on evolving payment systems and regulations.
* Customer Service Skills: Strong customer service skills if the role involves client interactions.
* Collaboration: Ability to work collaboratively with other analysts, teams, and stakeholders to resolve payment issues.
* Documentation: Maintaining accurate records and documentation of payment investigations and related activities.
Qualifications
* Tertiary qualifications in a related discipline or relevant working experience.
Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.
Why RBA?
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. The RBA's specialists across a wide range of fields, values, and culture play a critical role in achieving our objectives. We strive to be open and dynamic, incorporate different perspectives, work across teams, and are transparent while delivering quality and focusing on outcomes by prioritising, testing, learning, and refining as we go. We conduct ourselves with a high degree of integrity, striving for excellence in our work and outcomes. We encourage intelligent inquiry, treat one another with respect, and promote the public interest. We welcome your growth and success as it drives the RBA forward. Build and develop your own skills here – being more means you can do more, for yourself and for Australia.
The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, those with culturally and linguistically diverse backgrounds, people living with a disability, and the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all candidates.
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