Job Description
This is a field-based role responsible for delivering high-quality service support to customers across Australia and New Zealand.
Key Responsibilities:
* Perform installation, qualification (IQOQ), preventative maintenance, troubleshooting, and repair of lab-scale and bioprocessing equipment.
* Support digital and automation solutions including UNICORN, Figurate, Chronicle, OptiRun Connect, Historian, and networking.
* Maintain accurate service documentation including customer service logs, internal records, calibration records, and trunk stock.
* Collaborate with teammates and technical experts to continuously grow technical skills.
Required Skills and Qualifications
* Over 4 years of field service experience or equivalent in biomedical engineering, automation engineering, mechatronics engineering, electrical engineering/technician, or computer science background.
* Strong hands-on technical skills with proven experience in troubleshooting and problem-solving.
* Proficient with computer systems and networking, capable of setting up and troubleshooting software and hardware in customer environments.
Travel Requirements
* Average of 50% travel across Australia and New Zealand for training and field work, with occasional international travel.
About the Role
This role plays a critical part in ensuring customer satisfaction, equipment uptime, and compliance in GMP environments. The position reports to a Service Leader and is part of an Equipment Services Team.