We are seeking a skilled Endpoint Specialist to join our team. This role is responsible for managing and supporting all endpoints, ensuring they are working efficiently, securely, and in line with business needs.
The successful candidate will have experience with operating systems, hardware, and software applications. They will be responsible for creating and maintaining device images, deploying operating systems, and installing business-critical software.
This role requires strong technical troubleshooting skills, as well as the ability to work effectively with various stakeholders. The ideal candidate will have excellent communication and organizational skills, as well as experience with management portals and ticketing systems.
Key Responsibilities:
* Manage the lifecycle of end user devices, including upgrades, patches, and replacements.
* Create and maintain device images for quick deployment to devices and systems.
* Ensure operating systems are properly deployed, updated, and secure.
* Install, update, and manage business-critical software applications.
* Provide escalation and troubleshooting for issues with operating systems, hardware, and software applications.
Requirements:
* Minimum 2 years' experience within a similar capacity.
* Working knowledge of Operating Systems and Hardware.
* Experience using Intune for MAM and MDM.
* In depth experience using Autopilot to configure devices.
* Experience with software deployment and patching.
* Scripting or automation skills such as PowerShell.
* Strong technical troubleshooting skills.
* Familiarity and understanding of networking and security principles.
* Working knowledge of Group policy including application whitelisting.
* Excellent organisational and communication skills.
* Experience with management portals such as Knox, HP Connect, Teamviewer Console.
* Experience using a ticketing system such as Fresh Service for Incidents, Requests and Change Management.
Benefits:
* This role may be based in our Sydney office or Melbourne office.
* We are an Equal Opportunity Employer, proudly welcoming people from diverse cultural and linguistic backgrounds, people with disability, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
* We value all these differences.