Role Description
We are seeking an experienced Salesforce User Experience Designer and Adoption Manager to join our team. The ideal candidate will have a strong understanding of user-centered design principles and be able to drive user adoption and change management for new or enhanced Salesforce solutions.
The role will involve supporting the elicitation of business requirements, developing user persona journeys, and creating wireframes, mock-ups, and prototypes to communicate design concepts. Additionally, the candidate will be responsible for planning and conducting user research and analysis throughout project lifecycles and business-as-usual (BAU) support.
The successful candidate will have certification as a Salesforce User Experience Designer and experience in Salesforce public sector solutions, Lightning, and OmniStudio. They will also have expertise in UX principles and design thinking, prototyping tools such as Visio or Figma, and WCAG 2.0 compliance.
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