Job Description
We are seeking a skilled IT professional to join our Support Engineering team. As an Infrastructure Support Engineer, you will be responsible for providing Level 2 support and contributing to innovative IT projects across various industries.
Key Responsibilities:
* Provide technical assistance to clients via phone, email, and face-to-face interactions.
* Analyse complex technical issues and implement effective solutions.
* Collaborate with colleagues to deliver exceptional service experiences.
* Maintain up-to-date knowledge of Microsoft 365 and Azure cloud platform.
Requirements
To succeed in this role, you should possess the following skills and qualifications:
* Technical Skills:
o Microsoft 365 and Azure cloud platform
o Teams and SharePoint
o Active Directory
o Windows Server and basic roles
o Windows 10 and Office Suite
* Soft Skills:
o Excellent time management and organisation skills
o Ability to work autonomously and in a team
o Excellent professional communication skills
o Strong analytical skills
Benefits
We offer a range of benefits to support your career growth and well-being:
* Career Development: Opportunities for training and certification
* Flexible Working Arrangements: Work from home or on-site client opportunities
* Bonus Structure: Competitive bonus structure based on performance
About Us
We are a leading IT provider with a culture that values learning, development, and career progression. Our team is passionate about delivering exceptional service experiences and making a positive impact in the community.