Every year headspace centres help thousands of young Australians to access support and services for their mental and physical health. With a focus on early intervention, headspace services keep young people at the heart of everything they do. Lives Lived Well is the lead agency for headspace Caloundra, supporting young people across the Sunshine Coast with mental and physical wellbeing.
Your Opportunity
We are looking for an experienced administrator who has a positive attitude and a keen interest in working with and supporting young people through mental health issues. The role will be dynamic and varied so you’ll need to have a broad knowledge and be interested in developing your skills further.
You will be the first point of contact for all young people, their families, community groups and other stakeholders. You will support a smooth transition through the service and provide administrative support across our multidisciplinary team and providers. Your daily tasks will include answering and/or re-directing inquiries as appropriate, manage client appointments, maintaining client records and processing bulk billing claims to Medicare, amongst other duties.
You will excel in this role if you have a proactive attitude and enjoy problem-solving and working in a team.
We currently have on part time vacancy in the team, working 19 hours per week. Working in a small but impactful team, you will work in a dynamic and fast paced environment where no two days are the same. Our work can get busy at times, and it is important that you are able to work well under pressure, collaboratively with others and have the ability to problem solve on the spot.
The gross hourly pay rate is $34.59 per hour to $37.70 per hour plus super. The salary on offer will depend on the successful candidate's skills, knowledge, and experience.
What are we looking for?
With a solid foundation in administration in a health care setting, you will be someone who loves working in small team and is happy to roll up your sleeves and pitch in to do what needs doing. Your “can do” attitude, and positive approach will be coupled with:
* Adaptability and an agile approach – you’ll be answering phones, meeting, and greeting, providing support with medical records, and maintaining client files
* Being confident and comfortable interacting with young people – your warm manner and welcoming demeanour will be essential in this service
* Ability to manage your own workload, including prioritising duties and multi-tasking – you’ll enjoy interfacing with headspace National Office, and our Southport and Upper Coomera offices to action documentation and administration
* Having an inclusive attitude and a background working with diverse groups including LGBTIQAP+, CALD, and Aboriginal and Torres Strait Islander communities
* Previous experience in the process of Medicare Bulk Billing including claims and documentation – or an appetite to learn
* Love working with talented people who are humble, human, and full of hope. We’re dedicated to helping others, no matter how difficult or complex the challenge – and you will be too!
* You will need to hold an Australian Drivers Licence and Working with Children Check (Blue Card).
Why join LLW now?
This a great opportunity to be at the forefront of an essential service for young people on the Sunshine Coast – and one where no two days will be the same.
You can see the full range of LLW benefits on our website, but these include:
* Access to five extra paid leave days per year (pro rated for part time roles)
* Salary packaging to increase your take home pay, including a Meals and Entertainment Card
* Parking and an office that is close to public transport, retail stores, and the beach!
* Working in mental health can be challenging, so we provide you with comprehensive training and development to help you grow as a person and a professional
* Fitness Passport with discounted access a wide range of gyms, pools, and fitness and leisure centres across Australia
* Perkbox discounts – save on everyday items including groceries, petrol, and leisure activities from over 360 retailers
For more information, please contact Angela Jenner on *************@headspacecaloundra.org.au, or for a copy of the Position Description, email ***********@liveslivedwell.org.au
Applications close on Wednesday 20th May 2026 however we will be interviewing throughout the process and may close applications early.
Lives Lived Well is an equal employment opportunity employer. We encourage applications from a diverse range of social, cultural and gender backgrounds that reflect our community including First Nations People.