Field Service Engineer
Work with a world‐leading technology business at the forefront of innovation. Role based in Laverton North, VIC. Access to thousands of learning courses to upskill on Percipio.
Do Work That Matters
Leidos Security Enterprise Solutions is a leading supplier of security screening technologies, including X‐ray, Millimetre Wave Body Scanning, and Ion Mobility Spectrometry (IMS) Explosive Trace Detection, to various industries in the Asia Pacific Region and worldwide.
Your New Role and Responsibilities
We are seeking a Field Service Engineer based in Melbourne to support our security screening technologies primarily across Victoria and South Australia. Working closely with established Field Service Engineers based in Melbourne, this role involves servicing customer sites across the region and supporting critical security screening equipment. There will also be an occasional requirement to support customer sites elsewhere in Australia.
Key Responsibilities
* Perform preventive maintenance, upgrades, and repairs at customer sites
* Manage customer relationships and provide support in person and via phone
* Complete service, expense, and weekly time reports
* Respond to customer issues and see them through to resolution
* Contribute to the team's focus on improving service delivery performance
* Participate in ongoing training to up‐skill and enhance product knowledge
* Participate in a rotating on‐call roster, including weekend and out‐of‐hours support as required
What You'll Bring
* Experience servicing electronic and mechanical equipment in a field service, industrial or technical environment
* Good understanding of computers and Windows operating systems
* Trade qualification as an Electronics Technician or similar, or a Restricted Electrical Licence
* Experience supporting Linux‐based systems or networked equipment
* Experience working with complex electronic systems, diagnostic tools and technical documentation
* Experience in aviation security, screening systems or other critical infrastructure environments
* Strong customer service and communication skills
* Current driver's licence and ability to travel across Victoria and South Australia, with occasional travel elsewhere in Australia, including at short notice where required
Experience meeting most of the above criteria is acceptable; we're most interested in your strengths and eagerness to learn.
This position requires the successful applicant to be an Australian Citizen and to be able to hold and maintain an Aviation Security Identification Card (ASIC).
Diverse Team Members, Shared Values and a Common Purpose
Leidos is an equal‐opportunity organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Pay Range
Leidos' pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement, or other law.
Pay and Benefits
Employment benefits include competitive compensation, Health and Wellness programmes, Income Protection, Paid Leave, and Retirement plans.
Commitment to Non‐Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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