A challenging opportunity exists for an experienced Claims Manager to join our team.
As a key member of our Claims team, you will be responsible for managing a portfolio of claims and providing clear, timely updates and outcomes.
You will also deliver exceptional customer service, being the calm voice and trusted advisor for customers during often stressful times.
Liaising across teams, you will work closely with assessors, trades, internal departments, and external partners to get the best outcomes.
In this role, you will apply policies and procedures with fairness, efficiency, and empathy.
You will also champion continuous improvement by bringing ideas and feedback to the table.
* Empathy & Compassion: You genuinely care about helping others and easing their concerns.
* Strong Communication Skills: You're confident, clear and professional – even under pressure.
* Integrity & Accountability: You do the right thing, even when no one's watching.
* Digital Confidence: Comfortable navigating systems, tools, and digital workflows.
* Time Management: You can balance competing priorities while staying on top of your caseload.
* Resilience & Flexibility: You adapt to change and bounce back quickly from challenges.
Benefits
* Hybrid Working: Blend of work-from-home and office-based flexibility.
* Retail Discounts: Access to savings across 400+ leading Aussie retailers.
* Insurance Benefits: Staff discounts across multiple insurance providers.
* Wellbeing Support: Health insurance deals, gym savings, and access to wellness programs.
* Inclusive Culture: Be part of a workplace that values respect, collaboration, and authenticity.
About Us
We are committed to building a better, more sustainable future – for our customers, communities, and teams.
We value diversity and welcome all voices. If you're looking for a role with purpose, people, and potential – we could be your next great move.