Overview
Be a part of transforming Australia's digital landscape as a Customer Field Technician. You'll make a real impact to 'every-day' Australians in this customer facing role where you'll get to see the happy faces you help!
We are looking for candidates based in the Launceston area.
Role and responsibilities
A Customer Field Technician, located in Launceston, will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You'll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer's premises.
Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:
* Cabling installation (copper and fibre) including jointing, jumpering and splicing
* Customer premises installation of nbn Customer Premises Equipment (CPE)
* Fault diagnosis and repair of nbn cabling networks and nbn CPE
* These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.
A bit about you
We're seeking both experienced candidates as well as those with transferable skill from a communication cabling or electrical background and who are keen to explore a new career in the telco sector.
A large part of this role is working in customer's premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.
We will also be looking for a current and clean Driver's Licence and strong and personable communication skills, both written and verbal.
Life at nbn
To be part of nbn is to be part of something bigger. We've created Australia's network—a network made for more.
Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It's not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.
Inclusive and Equal Opportunities
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That\'s why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. This description also notes that we are recognised as a WORK180 Endorsed Employer for Women, and an Employer of Choice for 2025.
How to apply and accessibility
Equal Opportunities for All. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please contact recruitment@nbnco.com.au or call +61 2 8918 9990. This line is dedicated to accessibility-related enquiries for recruitment only. For other matters, visit our Contact Us page on our website.
Next steps
If you think this role might be for you, apply by following the links and sending your resume only. A cover letter or any selection criteria is not required.
The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.
Note: This is a permanent role. To be eligible for this role, you must have full working rights in Australia.
Worker Type: Permanent
Time Type: Full time
Field Base Location: Launceston
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