Job Title: Technical Expert
This role is ideal for a problem-solver who excels in fast-paced environments and takes pride in helping customers leverage technology to its full potential.
* Provide technical support for software, network configurations, databases, and application environments.
* Triage, diagnose, and resolve production issues—ensuring clear communication and timely resolution.
* Conduct code-level troubleshooting and ensure software consistency across all environments.
* Monitor and maintain system performance in 24/7 operational settings.
* Test and validate new software releases prior to deployment.
* Maintain detailed system documentation and operating procedures.
* Collaborate with technical teams and stakeholders to implement fixes, patches, and enhancements.
* Proactively manage customer expectations, ensuring service delivery meets or exceeds agreed standards.
The ideal candidate will possess:
* Tertiary qualifications in Computer Science or related field.
* Strong experience in IT support, with expertise in database server management (Oracle, SQL) and troubleshooting.
* Solid understanding of networking protocols and security practices.
* Ability to manage multiple technical issues with strong prioritization skills.
* Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences.
* Proficiency with Windows and Microsoft products.
* Proven problem-solving abilities with a proactive and analytical approach.
You'll succeed if you...
* Have a strong customer focus and build trust through clear communication.
* Work well under pressure while maintaining professionalism and composure.
* Learn quickly, adapt to change, and enjoy tackling unfamiliar challenges.
* Are collaborative, accountable, and driven by performance.
Benefits of this role include:
* A dynamic work environment that encourages growth and development.
* Ongoing training and professional certifications to enhance your skills.
* The opportunity to work on diverse projects and collaborate with experienced professionals.
* A competitive compensation package that reflects your value to the organization.