Role Overview
We are looking for a Technical Support Engineer to provide first and second-level IT support in a fast-paced enterprise environment. This is a short-term onsite contract based in our Sydney office, supporting end users and ensuring smooth IT operations.
This role is ideal for a hands-on IT professional with strong troubleshooting skills and experience supporting enterprise systems.
Key Responsibilities
* Provide Level 1 and Level 2 technical support for end-user devices and systems
* Troubleshoot issues related to laptops, desktops, peripherals, and network connectivity
* Manage user accounts and permissions within Active Directory and Office 365
* Support IT onboarding and offboarding for employees and contractors
* Troubleshoot issues across Windows, macOS, and Linux environments
* Maintain and update IT asset inventory and documentation
* Manage support tickets in systems such as ServiceNow or Jira
* Provide remote support using tools such as Remote Desktop or AnyDesk
* Assist with video conferencing systems and meeting room setups
* Perform routine system maintenance and patch management
Required Qualifications
* 6–7 years of experience in IT Support, preferably in multinational environments
* Strong knowledge of Windows, Linux, and macOS operating systems
* Hands-on experience with Active Directory and Office 365 administration
* Experience working with ticketing systems such as ServiceNow or Jira
* Bachelor's degree in IT, Computer Science, or equivalent practical experience
This is a short-term onsite contract (1–2 months) based in Sydney, supporting the local office IT operations.
Candidates must be available to start immediately and work onsite in Sydney.
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