Job Overview
The Advanced Technical Team Lead is a pivotal role in our organization, responsible for providing remote support to offshore technicians. This involves troubleshooting, repairs, and maintenance on wind turbines.
About the Role
We are seeking an experienced and skilled individual to join our team as an Advanced Technical Team Lead. As a key member of our technical support team, you will be responsible for analyzing and diagnosing technical issues using remote monitoring systems, SCADA data, and field reports.
Key Responsibilities
* Analyze fault reports and alarms generated by wind turbine control systems.
* Collaborate with internal teams such as Engineering & Operations to ensure that all technical solutions comply with safety regulations and operational standards.
* Guide technicians through complex technical procedures to ensure safe and efficient repair or replacement of components.
* Liaise with field engineers, OEMs (Original Equipment Manufacturers), and other technical teams to resolve issues in real time.
* Monitor turbine performance via remote systems and identify potential issues before they lead to downtime.
* Perform remote diagnostics and recommend preventive maintenance strategies to maximize uptime.
* Provide comprehensive incident reports to the engineering and management teams, detailing technical issues, resolutions, and any required follow-up actions.
* Provide remote support to offshore technicians for troubleshooting, repairs, and maintenance on wind turbines.
* Track support cases using the company's ticketing system, ensuring timely resolution and follow-up.
Benefits
This role offers a unique opportunity to work with cutting-edge technology and be part of a dynamic team. You will have the chance to develop your skills and knowledge in a supportive environment and contribute to the success of our organization.
Requirements
To be successful in this role, you will need to have excellent analytical and problem-solving skills, as well as strong communication and teamwork abilities. You should also be proficient in using remote monitoring systems and SCADA data. Experience working with wind turbines and technical documentation is highly desirable.
About Us
We are a forward-thinking organization dedicated to delivering exceptional service and results. Our team is passionate about innovation and committed to excellence in everything we do.