About the role
As the FOH Supervisor/DM, you will play a pivotal role in overseeing the day-to-day operations of this energetic hospitality establishment. Working in a full-time capacity, you will be responsible for ensuring the smooth and efficient running of the restaurant, while fostering an exceptional guest experience.
What you'll be doing
Manage the restaurant floor, staff and overall service delivery to customers
Oversee and coordinate the work of Front of House and Kitchen teams to ensure seamless service
Handle customer inquiries, reservations, and complaints with professionalism and diplomacy
Assist in staff scheduling, training, and performance management
Monitor inventory levels and liaise with suppliers to ensure adequate stock
Ensure compliance with all relevant health, safety, and licensing regulations
Contribute to the implementation of strategic initiatives to drive business growth
What we're looking for
Extensive experience (2+ years) as a FOH Supervisor/DM or in a similar hospitality leadership role
Robust operational and people management skills, with the ability to lead and motivate a team
Excellent customer service orientation and problem-solving abilities
Thorough knowledge of hospitality industry best practices and regulations
Exceptional communication and interpersonal skills
Proficient in using relevant hospitality management software and technology
Passion for the hospitality industry and a commitment to delivering an outstanding guest experience
What we offer
Market-competitive salary
Ongoing training and development opportunities
Discounts on food and beverages at Sana Restaurant
Supportive and collaborative work environment
About us
Sana Restaurant & Sandrino Pizzeria is a highly acclaimed dining destination in the heart of Fremantle, Western Australia. Our mission is to provide our guests with an exceptional culinary experience that celebrates the best of local and seasonal produce. With a focus on sustainability and community engagement, we are committed to being a responsible and innovative leader in the hospitality industry.
If you're ready to take the next step in your hospitality career, we encourage you to apply now for this exciting Duty Manager opportunity.