Digital Service Representative
Hourly rate: $34.22 + casual loading
Employment Type: Casual | SNSW Grade 2/3
Locations: Corrimal, Warrawong, Kiama, Nowra, Wollongong
Digital Service Representative
SNSW Grade 2/3 starting annual salary $62,500 plus superannuation and leave loading
Employment Type: Full Time 35 hours- ongoing
Locations: Nowra
Customer Service Representative
SNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loading
Employment Type: Ongoing Part Time- 20 hours per week
Locations: Nowra
We are currently recruiting for a range of exciting frontline customer service opportunities across our Sydney South Service Centres. These roles are ideal for people who enjoy helping others and want to make a real impact in their local community.
About the opportunity
Are you looking for a role where every interaction makes someone's day a little easier? At Service NSW, our frontline team members play a vital role in delivering fast, friendly, and high‐quality services to customers across the community.
As a Digital Service Representative or Customer Service Representative, you will support customers face‐to‐face, helping them access government services, understand digital platforms, and resolve a wide variety of enquiries.
Casual Employment Information
For the casual Digital Service Representative roles, please note:
* Hours may vary and are offered on an as‐needed basis
* There is no guarantee of ongoing or regular work
* Shifts may be short‐term, irregular, or include periods with no allocated work
* Rosters are generally issued 7 days in advance, though shifts may sometimes be offered at shorter notice
Flexibility and adaptability are essential for success in casual roles.
This recruitment campaign may be used to fill immediate vacancies and/or create a talent pool for these locations and surrounding areas
About you
You're someone who genuinely enjoys helping people. You bring warmth, patience, and professionalism to every interaction- even in challenging situations. You're comfortable supporting customers in a fast‐paced, face‐to‐face environment and take pride in providing accurate, respectful service.
If you enjoy problem solving and being a trusted point of contact for your community, we'd love to hear from you.
What You'll Bring
* A strong customer service mindset and clear, confident communication skills
* Confidence using multiple systems and digital tools
* High attention to detail and the ability to manage varied and complex enquiries
* A commitment to handling personal and confidential information appropriately
* A collaborative approach and willingness to support your team
Your Impact
As the welcoming face of our Service Centres, you'll make a meaningful difference every day. Your energy, empathy and teamwork will help customers feel supported and confident, and your contribution will play an important role in delivering trusted government services to the community.
About Service NSW
Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Operating hours:
In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
Part-time – minimum 14 hours per week - (Monday to Friday)
Full-time – 70 hours per fortnight
We will gather your preferences during the recruitment process. Hours are also subject to change based on the needs of the business.
What we offer
* Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
* Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available
How to apply
Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date: Wednesday 6th May 2026 at 9:59am
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Further Information:
For enquiries relating to recruitment please contact Alyssa Shearman via
This role has been advertised externally, and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months.
Click Here to access the Role Description. For enquiries relating to recruitment please contact Alyssa Shearman via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process