About this Role
As an IT Service Delivery Manager, you will lead the full lifecycle of Major Incident Management—ensuring incidents are resolved rapidly, communicating clearly with stakeholders, and driving problem management to prevent recurrence.
Key Responsibilities
* Manage all Major Incidents and Problems to minimize business impact.
* Coordinate technical teams to restore service quickly and communicate effectively throughout.
* Owning and optimizing the Incident & Problem Management framework.
* Facilitate blameless Post-Incident Reviews and document clear remediation actions.
* Analyze incident and ticket trends, providing insights to IT leadership.
* Holding IT leads accountable for remediation delivery and long-term stability improvements.
* Identify recurring issues and drive proactive problem management.
* Contribute to decision-making that enhances overall IT service delivery.
* Mitigate IT Service Desk risks and support continuous improvement across all tech teams.
What We Offer
* A collaborative and dynamic work environment.
* Ongoing training and development opportunities.
* The chance to work on challenging projects and make a real impact.