Bring Your Nursing Expertise Home – Join Serco’s Virtual Clinical TeamAt Serco, you’ll be part of a global team of 60,000+ professionals delivering essential public services on behalf of governments and organisations. We operate across six key sectors: Community Services, Defence, Healthcare, Immigration, Justice, and Transport.No matter your role or location, we’re united by a shared mission: to bring service to life and make a meaningful impact every single day.Explore more at www.serco.com/aspac.About The RoleWe’re hiring Registered Nurses (part-time and full-time, minimum 30 hours/week) to support Australians over the phone - offering expert guidance across a 24/7 roster, all from the comfort of your home.What You’ll DoTriage and assess callers to determine appropriate care pathwaysActively listen and extract vital clinical informationDocument interactions using a secure digital systemOffer guidance using clinical pathways and evidence-based toolsRefer or transfer to relevant services when requiredTraining & Start DatesWe Offer a Full Week Of Paid Online Training To Set You Up For Success. Attendance For The Full Week Is Essential16 - 20 June 20257 - 11 July 202528 July - 1 August 2025Hear from Our Team“I honestly can’t recommend Serco enough. The staff have been incredibly accommodating and flexible with me as a new mum. And please do let newcomers know—this job is far from boring! There’s so much variety in the calls, and I’m constantly using my critical thinking skills.”Current Serco Telehealth NurseWho We’re Looking ForWe’d love to hear from Registered Nurses who:Hold unrestricted AHPRA registration for a minimum of 3 yearsHave at least 3 years of full-time (or equivalent) clinical experience within the last 5 yearsBring recent experience in a complex primary health, acute medical, emergency department, or rural/remote settingAre confident working autonomously and thinking on their feet in high-pressure situationsAre comfortable using computer systems, including telehealth platforms, databases, and digital communication toolsHave a home setup with reliable Wi-Fi, strong mobile reception, and a quiet space for confidential callsEnjoy making a difference in a flexible, home-based environmentWhy Choose Serco?Continue developing your clinical judgment and triage expertiseBe part of a global company that values its people and offers room to growExperience true flexibility - ideal for maintaining work-life balanceMake a genuine difference, every shiftSerco and ProudAt Serco, our people matter. From managing public health services to supporting vulnerable communities, we all play a vital role.Our core values - Trust, Care, Innovation, and Pride - guide everything we do.We are proud to foster a diverse and inclusive workplace, welcoming applicants from all backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, veterans, and people with disabilities.Apply now and be part of a team that’s redefining what nursing can look like.Discover more at www.serco.com/aspac/careers or email us at healthcare.projects@serco-ap.com
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