[O Bagel] Hiring Service Manager_Customer Service Team
**[WHO WE ARE]**
Established in October 2021, O Bagel is dedicated to redefining the bagel experience beyond a single concept.
We continuously innovate to craft the perfect bagel, featuring a crispy, golden exterior and a soft, fluffy interior—the ideal foundation for O Bagel's signature sandwiches
Driven by passion and creativity, we strive to deliver exceptional flavors and textures, setting a new standard in the industry.
**[JOIN OUR TEAM]**
O bagel is looking for a Service Manager to join our Customer Service Team under the
Management Division. We seek a highly motivated professional who is passionate about
delivering an outstanding customer experience and is capable of leading a team to maintain exceptional service standards.
As a Service Manager, you will be responsible for overseeing front-of-house operations,
ensuring seamless customer interactions, and optimizing service efficiency. This role
requires a proactive leader who can train and support staff, handle customer feedback
effectively, and implement strategies to enhance overall service quality.
**Position Details**
- Job Title: Service Manager
- Department: Customer Service Team
- Employment Type: Full-Time
- Location: Broadbeach
**-Salary: Negotiable after interview**
Key Responsibilities
- Oversee and manage all customer service operations, ensuring smooth day-to-day
activities
- Train, mentor, and develop front-of-house staff to maintain high service standards
- Resolve customer inquiries, complaints, and special requests in a professional manner
- Manage work schedules, allocate tasks, and optimize team productivity
- Analyze customer feedback and implement improvements to enhance service quality
- Collaborate with the kitchen and operations team to ensure a seamless dining experience
- Monitor and maintain store presentation and cleanliness according to brand
guidelines
Essential Qualifications
- Experience in Customer Service Management, including leadership or supervisory
roles (At least 1.5 years of experience working in a service team)
- Strong communication, problem-solving, and decision-making skills
- Ability to manage teams, train staff, and ensure high service standards
- Strong organizational skills, including time management and familiarity with POS
systems and Microsoft Office/Google Workspace
- Flexibility - Willingness to work weekends, holidays, and peak hours as required
Preferred Qualifications
- Retail or Hospitality Industry Experience - Previous work experience in a fast
- paced retail or hospitality environment
- Conflict Resolution Skills - Ability to handle disputes between staff and customers
professionally
- Training & Coaching Experience - Experience in mentoring and developing team
members
- Understanding of Service Quality & Performance Improvement - Ability to
measure and enhance customer service standards
- Hospitality-Related Education - Diploma or certification in hospitality management,
customer service, or a related field
**How to Apply**
Join O bagel and take the lead in delivering an exceptional customer service experience.
Pay: From $54,391.74 per year
**Benefits**:
- Employee discount
- Free drinks
- Free food
Application Question(s):
- Willingness to work weekends, holidays, and peak hours as required
- Strong communication, problem-solving, and decision-making skills
**Experience**:
- Customer service: 2 years (preferred)
Work Authorisation:
- Australia (preferred)
Work Location: In person