Key Responsibilities: Management of Wholesale Field AccountsResponding to incoming phone and email requests within specified timeframes and handling customer inquiries in an efficient and professional mannerCreating and Uploading of pre-orders and contracts in line with pre-order timelinesPerform required maintenance on pre-ordersReviewing of contracts and orders as per the Rules of EngagementProcessing of contract call offs in season within specified timelines for pre-orders and refillsManagement of Order Book is an ongoing requirementCommunication and liaison with the sales team on a regular basisProviding product information, pricing queries and processing orders into the systemFollow up of customer requests, issues and complaints to resolutionAchievement of agreed department KPI's to drive superior service deliveryDeveloping a strong understanding of the Company's product rangeContributing to the team's continuous improvement initiatives and targetsAll testing as required within SAP systems Knowledge, Skills and Abilities: A strong customer service focusA high level of problem solving abilityHighly developed organisational and time management skillsSuperior attention to detail and accuracyExcellent communication skills and a proven ability to develop long lasting relationships with our internal and external partnersAbility to contribute to a team environment where performance is measuredExperience in working under pressure to meet deadlines and conflicting prioritiesStrong Microsoft Office skills are essential and experience using SAP is desirableA flexible and professional approach is imperative Requisite Education and Experience / Minimum Qualifications: University degree or equivalent Key Interfaces: SalesSupply Chain: Purchasing and Order FulfilmentFinance: CreditITMerchandising teamWarehouseExternal Freight companiesExternal Customers