Seeking a seasoned claims professional to manage and support our claims process from inception to resolution.
About the Role
This key position involves coordinating and overseeing the entire claims lifecycle, ensuring seamless communication with stakeholders and accurate record-keeping.
* Reviewing correspondence to determine necessary actions on formal claims, complaints or general inquiries.
* Logging and tracking all claims on Council systems like Microsoft TRIM and Pathway.
* Responding to claimants via letter or email and guiding them through the claims process.
* Gathering background information and requesting reports from other departments.
* Conducting research to understand site conditions and past issues.
We are looking for an individual with experience in claims handling and/or risk management, combined with strong analytical and problem-solving skills. Your understanding of relevant Australian Standards and local government procedures will enable you to effectively manage complex situations and contribute to the Glen Eira City Council's overall resilience.