Job Description
As a key member of our team, the Clinical Lead plays a crucial role in providing support, direction, orientation, and education to clinicians within Virtual Health. This ensures high-quality patient care through evidence-based guidelines and protocols; drives continuous improvement and compliance with regulatory standards.
Key Outcomes
* Improved patient care outcomes
* Established evidence-based practices within Virtual Health
* Enhanced Virtual Health program scalability and adaptability
* Quality improvement within Virtual Health
* Effective monitoring and evaluation of Virtual Health projects
* Adherence to regulatory standards
* Stakeholder engagement and alignment
Primary Duties and Responsibilities:
* Providing support, direction, orientation, and education to Virtual Health Clinicians (Registered Nurses and General Practitioners working across the GP Helpline and Healthdirect/NURSE-ON-CALL helplines)
* Planning and coordinating services relating to a particular group of clients or patients in the practice setting, as delegated by the Clinical Workforce Lead and Clinical Operations Lead
* Acting as a role model in the provision of holistic care to patients or clients in the practice setting;
* Assisting in the management of action research projects and participating in quality assurance programs and policy development within the practice setting.
* Delivering direct and comprehensive nursing care and individual case management to patients or clients within the practice setting, this may or may not include a specific group of patients or clients with complex nursing care needs, in a particular area of nursing practice within Virtual Health.
* Performing other reasonable Clinical Lead duties as directed by the Clinical Operations Manager.
* Displaying and promoting ethical behavior and alignment with our organization's social purpose and principles.
Requirements
* Registration as a Registered Nurse with relevant experience
* Strong leadership skills and ability to work collaboratively with clinicians
* Excellent communication and interpersonal skills
* Ability to plan, coordinate, and manage services effectively
* Knowledge of regulatory requirements and compliance standards
* Ability to participate in quality assurance programs and policy development
* High level of integrity and commitment to delivering high-quality patient care