Please note applicants must have legal rights to work in Australia. No Relocation or Visa support is offered for this role.- ____________________________________- Purpose & Overall Relevance for the Organization:
- Credit Management's ('CM') main purpose is to manage and monitor the credit risk towards its customers with the aim of balancing this risk with the sales and profit reward of trading with such customers and reducing the A/R write-offs to a minimum. As such CM continuously monitors the credit limits for the current customers, performs credit investigations for new customers and determines a credit rating. In addition, CM is responsible for the collection of overdue invoices, including co-operation with lawyers, collection agencies and insolvency administrators. CM also significantly contributes to the company's financial health by optimizing the speed of collection of receivables with the focus of keeping working capital requirements low. Additionally, credit management is responsible also for customer master data, trade terms maintenance as well as query and credit notes management.- Key Responsibilities:
- The Credit Manager secures for all Australia and New Zealand ('Pacific') comprehensive Order-to-Cash ('O2C') processes, guidelines, and quality standards. In close collaboration with a dedicated O2C team in our Global Business Service ('GBS') centre in Dalian, the local Credit Manager oversees the following areas:
- Management of credit controls and collection management for Pacific Wholesale, DTC & eCom
- Ensure compliance with established/ approved credit risk policies and procedures and ensure that a sound environment for measuring, monitoring, and controlling credit risk is in place
- Ensure deployment of state-of-the-art tools/ systems to facilitate monitoring of the credit risk at product/ portfolio level
- Customer Data, Trade Terms Maintenance
- Dispute / Credit Notes Management (Sales & Distribution)
- Coordinate cross-functional communication across teams
- Cash, receivables, and bad debts planning for forecast and budget
- Coordination of Credit/ O2C related projects across Pacific
- Support any future enhancements of High Radius Credit management system
- Leadership of staff (up to 1 HC). Promote, engage, support, review and upskill all local and remote team members
- The Credit Manager will guide and cooperate with the GBS Team based in Dalian on the following tasks:
- Perform credit investigations to determine a credit rating and terms for prospective accounts
- Continuously monitor the development of credit limits and customers' creditworthiness
- Stop deliveries in case of potential insolvency or overdue situation of customers
- Block customers in case of insolvency and /or legal cases
- Ensure that the write-offs of receivables will be kept to a minimum
- Cash collection, aging and overdue analysis for Pacific
- Guide and cooperate for the operational Collection of invoices with local Sales team
- Work and cooperate with lawyers, collection agencies and/or insolvency administrator to manage critical customers as needed
- Manage disputes with customers
- Playing an active role in the credit note and returns handling processes
- Guide speedy resolution of payment deductions and communication with GBS, Claims and Customer Service Department
- Agree payment schedules with customers.
- Planning, Reporting and Analysis for Pacific
- Secure proper Customer Master Data opening and maintenance.
- Guide and coordinate credit management related project with the GBS team based in Dalian
- Reporting and Analysis
- Weekly & Monthly aging analysis for staff and management
- Review and Approve all Month End Reporting Wholesale, Franchise & DTC
- Review and Approve Bad Debt, Payment Plans & Stop Supply reports
- Review and Approve Data cleansing report
- Review and Approve Sales and Credit Limit Reports
- Key Relationships:
- Internally
- GBS Dalian Cash, Collection, Credit and Senior Management
- Pacific Customer Service and Claims Dept
- Pacific Sales Force.
- Pacific Senior Manager, Accounting
- Pacific Senior Director, Finance
- Pacific Supply Chain function
- Pacific Senior Director, eCom
- Externally
- External Lawyers / Insolvency administrator /Collection agencies
- Customer Accounts
- Knowledge, Skills and Abilities
- Advanced analytical and organizational skills
- Strong understanding and knowledge of internal sales and delivery processes
- Solid accounting knowledge of IFRS in particular in relation to AR
- Leadership and People Management experience (theory and practice)
- Strong communication and negotiation skills for influencing others
- High degree of customer orientation and ability to work with cross functional teams and in a matrix organization
- Authorities:
- Extend and establish credit lines for individual accounts
- Negotiate and approve customer payment and delivery plans
- Make decisions on delivery blocks and initiation of legal actions
- Lead ne