Overview
Join to apply for the Service Desk Analyst role at Michael Page.
This organisation is a well-respected entity in the industry, operating as a medium-sized company with a focus on providing exceptional user care. They are known for their commitment to leveraging technology to enhance their services.
Responsibilities
- Provide first-level support to end-users, ensuring timely resolution of technical issues.
- Monitor service requests and escalate them as necessary to meet service delivery standards.
- Collaborate with the wider technology team to implement improvements in IT processes.
- Maintain accurate documentation of incidents and resolutions in the service desk system.
- Assist in the deployment and configuration of hardware and software as required.
- Ensure compliance with organisational IT policies and procedures.
- Provide input for the development of service delivery metrics and reporting.
Qualifications
- Technical capability in ServiceNow, Microsoft suite, documentation and baseline knowledge of networks and hardware troubleshooting.
- Experience in a technology support or service delivery role, with a strong focus on customer service.
- Strong problem-solving and analytical skills to address technical challenges effectively.
- Familiarity with IT service management tools and frameworks.
- Excellent communication skills to liaise with various stakeholders.
- A proactive attitude and a focus on delivering quality service to end-users.
- A relevant qualification in Information Technology or a related field.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent people skills and a willingness to learn and help others.
What’s on Offer
- A competitive hourly rate.
- A temporary role offering valuable industry experience.
- Opportunity to work in a large workplace and kickstart your IT journey.
- Supportive and professional team environment.
- Exposure to cutting-edge technology and IT practices.
Contact
Contact: Jack Giancono
Quote job ref: JN-
Job Details
- Seniority level : Entry level
- Employment type : Contract
- Job function : Information Technology
- Industries : IT Services and IT Consulting, Computer and Network Security, and Software Development
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📌 Service Desk Analyst
🏢 Michael Page
📍 Australia