· To apply, click on the link or email your CV to or call me on for more information.
· Salary up to $120k + Super
· Azure Migrations, M365, Hyper-V, Automation, Windows Server
· Candidates must have full rights to work in Australia
WHO ARE WE?
We are a forward-thinking Managed Service Provider (MSP) based in Sydney, dedicated to simplifying IT and helping businesses grow.
We manage cloud and infrastructure projects, cybersecurity, and end-user support so client systems are secure, scalable, and reliable.
We work proactively, value transparency, and take pride in delivering excellent outcomes for our clients.
WHAT YOU'LL BE DOING
Leading and mentoring Level 2 and junior engineers, acting as the senior escalation point across tickets and daily support alongside other Senior Engineers.
Be the SME for documentation, SOPs, and IT knowledge base for clients
Helping with infrastructure and cloud projects across Microsoft 365, Azure, Intune, and networking environments.
Owning day-to-day service desk operations: triaging escalations, ensuring SLAs are met, and maintaining high customer satisfaction.
Engaging directly with customers as a trusted technical advisor to ensure systems are secure, scalable, and fit for purpose.
Monitoring, maintaining, and improving client environments including servers, virtual machines, and network equipment.
Driving initiatives to strengthen backup, disaster recovery, and cybersecurity measures.
Supervising administration of cloud and hybrid environments, including patching, security policies, and asset management.
TECH YOU'LL BE ACROSS
Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra)
Intune (device management, compliance policies)
Windows Server
Backup & DR: Veeam, StorageCraft, Datto
YOU'LL BE A GREAT FIT IF YOU HAVE
Proven experience in an MSP environment, juggling multiple client environments.
A strong IT generalist background across cloud, servers, networking, and desktop environments.
Experience leading or mentoring a service desk and acting as a hands-on escalation point.
Excellent communication skills and comfort engaging with clients to translate technical concepts into practical solutions.
A proactive mindset: you don't just fix issues, you prevent them and propose better ways of working.
Bonus: previous experience managing small projects or onboarding new clients.
WHY JOIN US?
A modern Sydney office and a supportive, collaborative team environment.
Ongoing training and professional development to keep your skills sharp.
A company culture built on trust, transparency, and delivering success for clients.
TO BE CONSIDERED
Please either apply online or email me directly at .
For further information, call Jack on .
I can make myself available outside of normal working hours from 7am until 10pm.
If unavailable, please leave a message.
By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Also, feel free to connect with me on LinkedIn.
I look forward to hearing from you.
#J-*****-Ljbffr