This organisation is renowned for empowering consumers with independent, industry-leading advice and resources, helping millions make confident car ownership decisions every month. As part of a passionate and knowledgeable team, you will play a pivotal role in guiding buyers through their new car purchase journey, ensuring they receive the best possible value and support at every stage.
The company's commitment to continuous improvement, investment in technology, and supportive workplace culture make this an ideal environment for those who thrive on delivering exceptional customer experiences. Flexible working opportunities, ongoing training, and a collaborative atmosphere await you as you help shape the future of car buying.
* Join a leading automotive marketplace that supports millions of Australians each month with trusted advice and comprehensive resources for new car purchases.
* Be part of a passionate team dedicated to making car buying quicker, easier, and more informed through innovative tools, expert reviews, and market insights.
* Enjoy flexible working opportunities, access to ongoing training, and a supportive environment where your contributions directly enhance the customer experience.
What You'll Do
As a New Car Sales Specialist based in Brisbane, you will be at the forefront of assisting customers through every step of their new car purchase. Your day-to-day activities will involve engaging with both inbound and outbound leads—listening attentively to their needs, qualifying their requirements, sourcing competitive quotes from an extensive dealer network, and providing tailored recommendations. You will leverage your communication skills to build rapport quickly over the phone while maintaining meticulous records in CRM systems. By staying up-to-date with market trends and promoting suitable aftermarket products or alternative vehicles when necessary, you will ensure each buyer receives personalised guidance. Your ability to collaborate with colleagues will foster a supportive team environment where knowledge sharing is encouraged. Success in this role comes from your dedication to delivering outstanding service at every touch point while adhering strictly to privacy standards. You will also play an important part in shaping process improvements by providing valuable feedback that enhances the overall customer journey.
* Respond promptly and professionally to incoming calls from customers, addressing enquiries and concerns with courtesy and empathy to ensure a positive experience.
* Initiate outbound calls to new leads, verify information provided by potential buyers, qualify their needs, obtain competitive dealer quotes, and guide them towards closing the sale.
* Engage with multiple dealerships to secure the most competitive pricing and availability for customers, ensuring they receive the best possible deal on their new vehicle.
* Stay informed about current market offers and trends while effectively communicating these insights to prospective buyers to assist them in making well-informed decisions.
* Promote relevant aftermarket products to customers who are actively considering a purchase, enhancing their overall buying experience with valuable options.
* Offer alternative vehicle makes or models when appropriate to meet customer preferences or budget requirements, demonstrating flexibility and product knowledge.
* Maintain accurate records of all customer interactions including call logs, personal details, and resolutions within the CRM system to ensure seamless follow-up and compliance.
* Monitor and respond efficiently to customer communications received via SMS or email within established service level agreements using internal CRM tools.
* Proactively raise awareness among buyers about the wide range of resources available on the company website that can assist them throughout their purchasing journey.
* Ensure strict adherence to privacy policies and data protection regulations during all stages of customer interaction to safeguard sensitive information.
* Provide constructive feedback to management regarding recurring issues or process improvements that could further enhance the customer's new car buying experience.
* Collaborate closely with colleagues across teams by sharing knowledge, supporting each other in processing deals, and contributing positively to a communal work environment.
What You Bring
To excel as a New Car Sales Specialist, you will bring proven experience in roles requiring high levels of interpersonal sensitivity—particularly those involving direct customer engagement over the phone or online platforms. Your background may include telesales or similar positions where building rapport quickly was key to success. You possess excellent organisational skills that allow you to manage multiple tasks simultaneously while keeping detailed records up-to-date within CRM systems. Your approach is always collaborative; you enjoy working alongside others towards common objectives while sharing insights generously. A keen eye for detail ensures accuracy in all aspects of your work—from documenting conversations to complying with data protection standards. While prior knowledge of new cars or dealership operations is beneficial, your willingness to learn about evolving market trends sets you apart. Above all else, your enthusiasm for helping people make informed decisions shines through every interaction.
* Possession of a valid Motor Vehicle Sales License is required for this position as it ensures compliance with industry regulations.
* Exceptional written and verbal communication skills are essential for building trust with customers over the phone and via digital channels.
* A genuine enjoyment in assisting others combined with the ability to quickly establish rapport during telephone conversations is highly valued.
* Previous telesales experience is highly desirable as it demonstrates your comfort with proactive outreach and closing sales remotely.
* Familiarity with new car models or automotive industry knowledge would be advantageous but is not mandatory for success in this role.
* Excellent organisational abilities paired with strong time management skills enable you to handle multiple enquiries efficiently without compromising quality.
* Experience using CRM systems along with apps such as Slack will help streamline your work flow and maintain accurate records of all interactions.
* A collaborative approach that values teamwork ensures you contribute positively within a communal environment focused on shared goals.
* Attention to detail is crucial for maintaining precise documentation of customer information while adhering strictly to privacy guidelines.
* A proactive attitude towards learning about market trends allows you to provide up-to-date advice that benefits both customers and colleagues.
What Sets This Company Apart
This organisation stands out as Australia's largest automotive content publisher—trusted by millions each month for its independent voice on new car purchases. With an unwavering commitment to transparency and consumer empowerment, it provides buyers with unparalleled access to expert reviews, comparison tools, news updates, videos, and more—all designed to simplify the car buying process. The company's rapid growth is fuelled by continual investment in technology enhancements that improve usability for both staff and customers alike. Employees benefit from flexible working arrangements tailored around individual needs as well as ongoing professional development opportunities that encourage career progression within a supportive team setting. The workplace culture emphasises collaboration over competition; everyone's contribution is valued equally regardless of role or tenure. By joining this forward-thinking business, you become part of an inclusive community dedicated not only to commercial success but also genuine care for its people—making it an inspiring place where your efforts truly matter every day.
What's Next
If you are ready to take your passion for helping others into an exciting new direction within automotive sales, this is your chance
Apply today by clicking on the link below—your next rewarding career move awaits