Job Opportunity
This is an exciting chance to be part of a dynamic team as a skilled IT Support Engineer. The role involves delivering high-quality support across diverse environments, gaining exposure to the latest technologies and ongoing career growth.
Key Responsibilities:
* Provide onsite and remote technical services for clients including networking and analysis
* Become an integral member of a collaborative and supportive technical team
* Maintain confidentiality of client information at all times
* Engage in structured training programs and learning resources to enhance skills
* Adhere to company policies, procedures and strong work ethic
Required Skills and Qualifications:
* 2+ years of experience in desktop/helpdesk support within an MSP environment
* Strong understanding of IT helpdesk ticket flow and service desk operations
* Hands-on experience supporting Windows 11 environments with proficiency in troubleshooting
* In-depth knowledge of the Microsoft 365 ecosystem, including Exchange Online, SharePoint, Teams, user management and troubleshooting
* Strong technical knowledge across PC hardware, application software, networking and printers
Personal Attributes:
* Exceptional written and verbal communication skills with ability to engage stakeholders at all levels
* Passion for customer service and problem-solving with adaptability and flexibility
* Collaborative mindset with ability to contribute to team success while working independently
* Drive to continuously learn and upskill with focus on emerging IT technologies