We are extremely proud to be working closely with an established managed service provider who provide first class IT services for small to medium sized organisations in Australia and New Zealand.
Our client provides managed IT solutions, cloud solutions and services, disaster recovery, VOIP phone and network solutions, to over 500 businesses around Australia and are growing at a rapid rate! They are also making quite a name for themselves in niche sectors such as specialist dental, medical and small to medium sized businesses.
Due to growth in Sydney, we are excited to announce our search for the next member to join their experienced and dedicated team to be based inCastle Hill, Sydney. We are looking for anEntry Level/Level 1 Support Technician to come onboard this exciting new phase our client has to offer!
About the Role
You will be responsible for working with a number of clients across a variety of engagements, maintaining relationships with clients, proactively resolving issues and offering solutions. This role will also be an onsite technician, which is very challenging and fulfilling!
To be successful, you must possess the following:
Strong verbal and written communication skills
A vibrant, flexible and can-do attitude
Willingness to learn by putting in the ‘hard yards’
Ability to make decisions, problem solve and troubleshoot whilst under pressure
Excellent time management and organisational skills
Experience/exposure in active directory, exchange, Office 365 and other cloud-based technology(desirable, but not necessary)
A degree or diploma in IT or related discipline(desirable, but not necessary)
Skills and Experience
Previous work experience in an MSP is a distinct advantage, and customer service experience is a MUST
Certifications (Microsoft, CompTIA) will be highly regarded. If you don\'t have CompTIA the willingness to achieve this within the first 6 months
You will be a great communicator, be known for your outstanding customer service and take ownership of customer issues to get them resolved
Must thrive in a team environment
Proficient in MS365(desirable, but not necessary)
Ability and willingness to work towards key performance indicators and service level agreements
Why shouldn’t you let this prospect slip?
A Competitive salary on offer
Immediate starts and great training and development (paid for) opportunities await
Be a part of a growing team
Unlock job insights
Salary match Number of applicants Skills match
Application questions
- How many years\' experience do you have as a Support Technician?
- Which of the following statements best describes your right to work in Australia?
- Do you have customer service experience?
- What\'s your expected annual base salary?
- How much notice are you required to give your current employer?
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📌 Level 1 Support Technician
🏢 NextGen HR
📍 City of Sydney