THE OPPORTUNITY
We are looking for Team Leader to join our Workers Compensation team in Canberra .
You will be responsible for leading your team, managing quality, workflow and driving a positive culture across this challenging portfolio. Working as part of the broader leadership team, you will also work with your team to deliver a world class customer experience to support our customers at their greatest time of need.
As part of our diverse team based in Canberra, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
This will be a Permanent Full Time position commencing Immediately based in the Canberra, with flexibility to work from home.
YOUR RESPONSIBILITIES
Your responsibilities include but are not limited to:
1. Coach, guide and manage the performance of all team members, facilitating continuous improvement and individual development
2. Lead, empower and motive team members to achieve performance and KRA targets to facilitate continuous improvement in RTW and customer outcomes
3. Facilitate, lead, and encourage training and development in accordance with EML philosophy
4. Monitor, evaluate and review staff workloads, and conduct both formal and informal performance appraisals for all team members.
5. Effectively manage team resources and priorities
6. Clarifying and managing key stakeholder expectation and allocating appropriate resources to ensure the delivery of effective outcomes.
7. Implement business strategies that drive outcomes and facilitate achievement set goals and targets
8. Develop teamwork within own department and across the organisation
9. Resolve disputes, complaints, and escalations effectively
ABOUT YOU
10. Experience in leading, mentoring, and coaching individual and/or a team to achieve desired results
11. Demonstrated experience in building effective and professional client relationships
12. Exceptional time management, communication, and interpersonal skills
13. Demonstrated ability to think strategically about complex issues and develop and implement strategies that lead to successful resolution
14. Have demonstrated experience and a passion for building and maintaining effective and successful business relationships with clients, including addressing and resolving any issues/concerns as they arise
15. Excellent knowledge of injury management, premium calculation and cost of claims
16. Experience in managing claims under the Safety Rehabilitation and Compensation Act 1988 desirable.
17. Qualification aligned to Business, Commerce, Personal Injury Management or Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology or Exercise Sciences) advantageous.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity, and honesty.
EML provides career opportunities and great employee benefits, including :
18. A vibrant, collaborative innovative team culture
19. A corporate wellbeing program with discounted health insurance and gym membership
20. Access to discounts at over 350 retailers through our Rewards Hub program
21. Entitlement to annual company incentive scheme
22. Comprehensive learning and development support
23. Companywide events to celebrate success
24. Quarterly Reward and Recognition Awards
25. Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.