Porter/Concierge – RACV Royal Pines Resort
An exciting opportunity has become available for a Porter/Concierge, to join our team welcoming guests to RACV Royal Pines Resort. You will be the face of the resort utilising your amazing customer service skills to deliver our members & guests an exceptional experience.
In this busy and varied role, you will be on your feet and actively utilising your exceptional customer service skills, providing a high standard 5-star service to our guests, ensuring their stay with us is a memorable & an enjoyable experience. You will be motivated and hardworking with the \"can do attitude\" which will see you thrive in the role. Your key responsibilities in this role include:
* Welcome and greet guests entering the resort
* Assist guests and large groups at check in/out
* Monitor and manage traffic flow on resort entrance driveway
* Arrange guests with bookings, transport, restaurant reservations & deliver messages
* Transport and store guest luggage and belongings, lifting heavy items
* Source and deliver items to guest rooms
* Provide guests with information on the resort facilities, restaurants & services
* Provide guests with information and recommendations on local Gold Coast events, restaurants, shopping and tourist attractions
* Ensure resort entrance & hotel public areas remains in a clean & presentable manner
* Drive golf carts on property
* Collaborate with front office and other department teams
What you'll need to be successful
* Full availability and flexibility to work a weekly rotating roster between 7am-11pm including evenings, weekends & public holidays, eg. 6.30am-2.30pm, 2.30pm-10.30pm
* Hotel porter/concierge experience, in 4-5 star hotel/resort or similar environment
* Knowledge of the Gold Coast region & hospitality industry - latest & upcoming events, attractions, restaurants, local places to visit and things to see
* Clear communication skills, professional face‐to‐face and phone manner, active listening skills & strong interpersonal skills
* Manage and resolve difficult situations, problem solving skills and work well in a busy environment
* Proficient computer skills including MS Office applications + PMS Opera, desirable
* Deliver a high standard of quality customer service, excellent attention to detail, organisational and efficient time management skills
* Work well in a team environment and with diverse groups of people
* Be self motivated, confident, friendly, enthusiastic and have a positive attitude
* Ability to perform physical tasks, including heavy lifting (eg. luggage) and working on your feet
* Excellent grooming & personal presentation
What we are offering
* Casual 3+ shifts week
* Competitive hourly rate + penalties evenings, weekends & public holidays
* Generous employee benefits & discounts on RACV products & 10 resorts
* Healthy team culture + values led organisation
* Employee of the month awards & recognition programs
* Training, development and career progression opportunities
* Laundered uniform
* Complimentary parking onsite
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