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We are seeking an experienced Senior Support Engineer to join a well-established IT services provider. This position involves managing client IT environments, handling complex escalations, and delivering high-quality technical support. You’ll play a key role in ensuring a seamless, responsive support experience while working closely with end users and junior team members.
Why Join This Team?
Our client is a leading IT service provider in Brisbane with a reputation for delivering exceptional technology support and solutions for over a decade. The company is committed to building strong client relationships, delivering value, and creating a positive, growth-driven work environment.
They offer full-cycle support services—from onboarding new clients to maintaining and evolving tailored IT systems—and pride themselves on their customer-first mindset.
Key Responsibilities:
* Provide remote and onsite support for advanced technical issues, including participation in an on-call support rotation.
* Ensure timely and effective resolution of support tickets while managing expectations and following up with clients.
* Assess client systems to identify opportunities for risk reduction, efficiency gains, and system improvements.
* Maintain detailed technical documentation, including configuration management and change logs.
* Collaborate with internal teams and provide mentorship to junior technicians to support knowledge growth and quality outcomes.
What You’ll Bring:
* 3–5 years of experience in a technical support or systems engineering role.
* Deep knowledge of Windows environments, networking, system recovery, and IT infrastructure.
* Excellent communication skills with a client-centric, solutions-focused approach.
* A proactive, collaborative mindset with a consistent focus on delivering results.
Technical Skills Required:
* Strong expertise with Windows Servers, Entra, and desktop environments.
* Proficiency with Microsoft 365 and Azure.
* Experience with Active Directory, Group Policy, PowerShell, and Intune.
* Familiarity with Microsoft communication and voice solutions.
* Virtualisation skills using Hyper-V and/or VMware.
* Hands-on experience with vendors such as Microsoft, HP, Dell, IBM, Ubiquiti, and Sophos.
* Knowledge of backup systems, antivirus, and endpoint protection tools.
* Solid understanding of IP networking: LAN, SDN, and WAN.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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