Strategic - Lead Service Designer
1. Strategic Visionary in Service Design
2. Shape and define future states
3. Sydney - Hybrid Working Model / 35 hour working week
Are you a visionary in the field of service design, passionate about shaping the future of customer experiences? If so, this is the opportunity for you!
Government entity looking for a talented and experienced Strategic Service Designer to join a dynamic team. As a specialist in Service design, you will play a crucial role in defining future states, mapping out customer journeys, and creating compelling personas that will guide this organisation's growth over the next 3-5 years.
In this role, you will have the unique opportunity to steer this company's vision and set the course for success. This organisation is not just looking for someone to fix existing problems; they want you to envision what their services should look like in the near future and build a roadmap to get them there. This is a chance to make a real impact and shape the direction of our organization.
Key Responsibilities:
4. Define future states and develop a compelling vision for various products & services
5. Create and refine customer journeys to enhance user experiences
6. Develop personas that reflect target audience and inform design decisions
7. Collaborate with stakeholders at a higher level to drive strategic initiatives
8. Build a roadmap and outline actionable steps to achieve desired future state
9. Stay up-to-date with industry trends and best practices in service design
Qualifications:
10. Strong experience in service design, with a proven track record of delivering strategic outcomes
11. Proficiency in customer journey mapping, persona development, and design thinking methodologies
12. Exceptional strategic thinking abilities and the capacity to see the big picture
13. Excellent communication and stakeholder management skills
14. Hands-on experience with design tools and software
15. A visionary mindset with the ability to inspire and motivate teams
$145-155K + super + 35 hour working weeks + annual leave loading government benefits.
Be a part of a forward-thinking organisation that values innovation and creativity. If you are ready to take on the challenge of driving transformative change and shaping the future of a variety of services and products, I am keen to hear from you.
For further information