Resmed - Customer Support Specialist
Location: Joondalup, Western Australia, Australia
We are looking for a dedicated Customer Support Specialist to deliver exceptional customer service, support sales and marketing efforts, and provide first-line technical assistance. This role will handle customer inquiries related to ResMed products, services, warranty, order processing, data entry, and general complaints while identifying sales opportunities tied to customer interactions.
Responsibilities
- Communicate daily with customers before or after a sale via telephone, email, chat, or social media to check therapy status, adherence information, and to order therapy equipment or supplies.
- Handle customer orders for medical supplies and equipment; create and maintain client account records; track deadlines and manage tasks in web-based tools.
- Support cross‐functional teams and develop and maintain positive customer relationships to support sales and service goals.
- Document all technical and customer‐reported problems in the ticketing system including the nature of the inquiry and recommended resolution.
- Provide management with metrics as required.
Qualifications
- Bachelor's degree.
- Minimum 5 years of related experience in customer service, sales, or technical support for medical or related equipment.
- Full knowledge of the area of responsibility and applicable practices and procedures.
- Ability to analyze data and derive actionable insights.
We value excellence and diversity, encouraging individual expression and cutting-edge ideas. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Software Development, IT Services and IT Consulting, and Medical Equipment Manufacturing
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