Overview
Type: Full-timeLocation: Caboolture, QLDRemuneration: Social, Community, Home Care and Disability Services Industry Award 2010 (Level 3) + Full salary packaging options available up to $15,900 per year
About Us
The Ted Noffs Foundation (formerly The Wayside Foundation) was established in 1970 to champion social justice, mental health support, and innovative youth services. Today, the Foundation delivers frontline services and community support across NSW, ACT & QLD with over 200 staff and 350 volunteers. We remain committed to helping young people affected by drugs, crime, and mental health.
The Role
Noffs is looking for a dedicated Intake & Admin Officer to join our Palm Youth Rehab to support young people aged 13-17 with serious alcohol and/or other drug-related difficulties. The program operates as a therapeutic community, providing a holistic, intensive, multi-disciplinary, residential treatment program with professionals trained to work through trauma, challenging behaviours and complex needs.
The successful candidate will provide referral, intake and administration support as part of the Palm team and work closely with the young people. This role is the first point of contact for young people (and support services) looking to engage with the Palm program.
There are two main components to the position:
Intake and Referral
Overall responsibilities: manage the intake process from assessment to entry, including:
* Being the first point of contact for potential clients and referrers.
* Provision of up-to-date information about the organisation.
* Administering the Foundation's telephone screening procedure for potential clients in a respectful and caring manner.
* Provision of referral information as requested.
* Maintenance of a professional standard of behaviour and confidentiality of all information pertaining to clients and their families.
* Maintenance of clients' assessments calendar in consultation with the clinical team.
Administration Duties:
* Assist with responses to requests for the Foundation, including handling enquiries and liaison with Foundation employees.
* Participate in an organisation-wide telephone roster and be reception for Palm.
* Manage administration duties in consultation with the management team including (but not limited to): petty cash, record keeping, statistics, human resources and staff training, rostering and payroll, coordination of tradespeople, fleet management, key register and alarm management, accounts and asset management, couriers, etc.
* All aspects of management of rental and medical accounts for young people.
* All aspects of meeting management for all Palm meetings.
* House maintenance and WHS duties as required.
* Other duties as directed.
Qualifications and experience
* Recognised and appropriate tertiary qualifications.
* Demonstrated experience in the drugs and alcohol field.
* Relevant experience in providing intake and referral services.
* Relevant experience in providing high-level administration support with attention to detail, accuracy and deadlines.
* Ability to relate to and interact with marginalised young people (residential setting would be advantageous) and their families.
* Demonstrated ability to work autonomously and as part of a team.
* Excellent telephone and interpersonal manner with empathetic and sensitive approach.
* Commitment to the principles of harm minimisation and to the aims of the Ted Noffs Foundation.
* Must have a current and valid QLD Blue Card and driver's licence with a good driving record.
Application note
If you're looking for work that's real, challenging, and genuinely makes a difference, you've found the right place. At Noffs, we stand beside young people who've faced adversity, offering free, evidence-based treatment and genuine care. If you're ready to make a meaningful impact and walk alongside these young people on their journey, we'd love to hear from you.
How to Apply
All applications must be submitted through SEEK (Resume and a Cover letter addressing the selection criteria).
As interviews will be conducted on a rolling basis, applicants are encouraged to apply at the earliest point and will be highly regarded. Interviews may be offered upon application.
Please note, only successful applicants will be contacted.
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