GO CHANGE THE FUTURE
At Accor Vacation Club, we are seeking a dynamic and motivated Assistant Hotel Manager to join our team in Basildene Manor, Margaret River. This is a fantastic ‘hands on’ opportunity for an professional with proven operational knowledge and experience as well as the ability to effectively interact with and service guests.
WHAT IS IN IT FOR YOU:
- Join a global leader in hospitality
- Flexible, fun and rewarding work environment
- Fantastic career and training opportunities
- Thrive in an engaging and collaborative team environment where your brilliance is celebrated
- Unlock local and global discounts on accommodation, dining, lifestyle and more
YOUR EXPERIENCE AND SKILLS INCLUDE:
- The demonstrated ability to lead and support a team
- The drive and passion to provide outstanding customer service
- The ability to act as a true brand ambassador as you train the team to deliver the highest quality of service
- Strong business awareness and a working understanding of hotel operations
- First aid and RSA certification, or be willing to obtain
- Experience within a supervisory role within Hospitality/Tourism
- A working knowledge of PMS Merlin or similar advantageous
WHAT YOU WILL BE DOING:
- Leading the Front Office team to provide exceptional customer service
- Manage the day-to-day operations in line with budget guidelines
- Complete daily and monthly reports as required
- Proactively work towards increasing guest satisfaction scores, revenue and employee engagement
- Play an active role in on boarding, training and development of Front Office colleagues
- Ensure the wellbeing and safety of guests and colleagues acting as the emergency warden
If you're driven, committed and reliable, and excited by the chance to utilise your experience and personality to deliver exceptional service, then we would love to hear from you.