Description
What's the role?
As Service Owner, Specialised Transaction Products, you'll be accountable for the end-to-end management of a portfolio of specialised Business Transaction Banking products, including Controlled Monies and Statutory Trust Accounts. Sitting within the Product Management Job Family, this role plays a key part in ensuring the portfolio is customer-led, commercially aligned, and compliant with risk and regulatory requirements.
You'll own product performance across the full lifecycle, partnering closely with Distribution, Technology, Operations and Risk teams to manage incidents, issues, change delivery and continuous improvement across the value chain. You'll ensure products operate effectively, meet governance obligations, and continue to evolve in line with customer needs and market expectations.
This role suits someone who enjoys balancing customer outcomes, commercial performance and risk management, and who thrives in cross-functional environments where collaboration and influence are critical to success.
What do I need?
* Proven experience in product or service management within banking or financial services
* Strong understanding of transaction banking and/or specialised products
* Experience managing product performance across the end-to-end lifecycle
* Knowledge of product governance, regulatory and risk requirements
* Strong stakeholder management and influencing skills
* Experience managing incidents, issues and change delivery
* A continuous improvement mindset with strong problem-solving capability
Why join us?
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:
* Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
* Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to help your grow your career within the bank.
* Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.