Job Description
The Case Manager role is a crucial aspect in assisting an injured worker return to employment. As the central point of contact, you will work with various stakeholders to help the injured worker get back to work as promptly and safely as possible.
This is a permanent, full-time position based in the Sydney office, with flexibility to work from home.
Key Responsibilities
* Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
* Build and maintain relationships with a wide variety of stakeholders such as injured workers, employers, doctors, rehabilitation providers, etc. to assist the injured worker's return to work journey
* Ensure active and timely strategies are implemented to improve recovery and return to work outcomes
* Work with Injury Management Specialists to develop and implement a plan for the injured worker's return to work journey
Required Skills and Qualifications
* Allied Health background with experience in customer service is highly desirable
* Ability to work well within a team and thrive in a fast-paced environment
* Passion for helping people and can handle challenging conversations
* Proactive, self-motivated and able to think creatively when engaging with stakeholders
* Empathetic, resilient and able to work well under pressure
* Pride yourself on giving world-class customer service and have experience building rapport and collaborative relationships with each customer/client
Benefits
We value our employees and are committed to supporting their career development and providing generous employee benefits. Benefits include:
* A vibrant, collaborative and innovative team culture
* Flexibility with opportunity to work from home when fully trained
* A corporate wellbeing program with discounted health insurance and gym membership
* Access to discounts at over 350 retailers through our Rewards Hub program
* Entitlement to annual tenure and performance-based recognition reward
* Comprehensive learning and development support
* Company-wide events to celebrate success
* Quarterly Reward and Recognition Awards
* Up to 16 weeks paid parental leave, plus super