Description Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. What you can expect from us: We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey Free staff meal on shift Paid birthday leave in addition to your annual leave Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills You have the opportunity to fast track your career with a growing global company Popular hotel perks and discounts on the retail platform Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage! Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. So, join us and you will become part of our ever-growing global family. Your day to day: Operations Manage the day to day running of Core Restaurant Bar, The Deck, and In Room Dining, ensuring each outlet delivers consistently excellent service. Plan and assign work, creating effective rosters that balance service delivery and budget requirements. Create a warm and welcoming atmosphere, ensuring attentive, efficient, and seamless service across all outlets. Handle guest requests and complaints with professionalism, maintaining high levels of guest satisfaction and achieving survey targets. Team Leadership Recruit train, and develop a high performing restaurant, bar, and In Room Dining team. Provide coaching, feedback, and regular performance reviews to build colleague confidence and capability. Financial and Business Performance Collaborate with the Director of Food Beverage to develop seasonal wine, beer, spirit, and cocktail lists that reflect Hobart’s market and guest preferences. Identify and implement process improvements to enhance efficiency, colleague engagement, and guest satisfaction. Collaboration and Marketing Partner with Culinary, Conference Events, and Sales Marketing teams to execute hotel wide food and beverage activations. Support the delivery of special events and promotions that showcase Crowne Plaza Hobart as a dining destination. What we need from you: Diploma level training in food and beverage management or equivalent. 3 years of related experience, including management experience. A great communicator, able to navigate / resolve conflict and inspire others. A head for business and an eye for the little things that make a guest feel special. The ability to delegate and lead a team. Ability to be flexible and available to ensure we can manage the busy periods. There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.