Job Title: ICT Systems Trainer
About the Role:
* We are seeking an experienced ICT systems trainer to deliver engaging training sessions for end-users on IT systems, applications, and processes.
* The successful candidate will create and maintain user guides, training manuals, quick reference materials, and video tutorials to support our users in utilizing our IT systems effectively.
* This role requires close collaboration with business units to identify knowledge gaps and tailor programs to meet user requirements.
* The trainer will provide onboarding IT training for new employees to ensure a smooth system adoption experience.
* Additionally, the ICT systems trainer will act as a subject matter expert (SME) for core business systems and be responsible for delivering refresher courses and updating training content when systems are upgraded or new technologies are introduced.
Key Responsibilities:
* Design and deliver effective training sessions to meet user needs
* Create relevant documentation to support user understanding of IT systems
* Assess user knowledge gaps and develop targeted training solutions
* Collaborate with business units to ensure seamless system adoption
* Stay up-to-date with technology advancements and update training content accordingly
Requirements:
* Prior experience in ICT systems training
* Strong communication and interpersonal skills
* Able to analyze user needs and design effective training solutions
* Proficient in creating user-friendly documentation and multimedia resources
* Familiarity with adult learning principles and training methodologies