Posted: 15 June
The role
Sydney NSW, Australia | Posted on 06/10/2026
Responsibilities
- Register, classify, and resolve incidents as part of first‐level onsite support.
- Support new employee orientation and scheduled corporate events.
- Provide dispatch support to in‐scope locations where no onsite presence exists.
- Provide smart‐hands support for site services such as server reboots, network equipment tasks, cabling, and port shutdowns under remote supervision.
- Troubleshoot basic network connectivity issues and elevate to Microsoft Tier‐2 teams when required.
- Verify network printer connectivity and perform Tier‐1 troubleshooting for corporate printers (as per regional scope).
- Provide onsite assistance for conference room and meeting room issues escalated from the Global Helpdesk that cannot be resolved remotely.
- Troubleshoot and resolve AV and meeting room technology issues in focus rooms, multi‐purpose rooms (MPRs), boardrooms, and customer‐facing conference rooms.
- Work closely with higher support tiers, third‐party AV integrators, and equipment manufacturers to resolve complex AV issues.
- Ensure proper setup, configuration, and functionality of AV equipment and video‐conferencing systems.
- Provide end‐to‐end event and meeting support, including setup, meet‐and‐greet, and teardown.
Skills & Requirements
- Strong knowledge of AV systems, meeting room technologies, and video‐conferencing solutions.
- Experience supporting Microsoft collaboration tools and meeting room environments.
- Basic networking knowledge (LAN, cabling, connectivity troubleshooting).
- Exposure to EUC support, device management, and onsite IT operations.
- Ability to support non‐Windows and non‐Microsoft devices for basic connectivity and troubleshooting.
- Excellent customer service, communication, and documentation skills.
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