Are you a detail-oriented professional with a passion for helping people during difficult times? Randstad is seeking an experienced Consents Officer to join a supportive and close-knit team, located in Lockleys. This is a unique opportunity to use your skills to make a tangible difference in people's lives. We understand that dealing with these situations can be challenging, but you won't have to do it alone, you'll be part of a great team that is always ready to lend a hand and offer support.
This full-time contract role offers a long-term opportunity with a 9-month contract and the potential for extension. While previous banking experience is beneficial, it's not essential. We are looking for candidates who demonstrate a positive attitude, a willingness to learn, and the right behaviors to provide excellent customer care.
What you'll do:
* Manage sensitive and complex cases related to deceased estates, divorce, and property damage.
* Communicate with a small number of vulnerable customers and a high volume of solicitors and conveyancers.
* Review legal documents, such as probate and court orders, to facilitate changes in property ownership.
* Focus on the quality of your work rather than the quantity, ensuring each customer receives the care and attention they need.
* Work collaboratively with a positive and supportive team, assisting each other as needed.
What you'll bring:
* A high degree of empathy and emotional intelligence.
* Exceptional attention to detail and accuracy.
* The ability to work with legal documents and manage complex files.
* Strong verbal and written communication skills.
* A "behavior first" attitude and a willingness to learn new systems and processes.
What we offer:
* A comprehensive, one-on-one training program to ensure you're confident and prepared for the role.
* A friendly, collaborative, and positive team culture.
* Full-time hours from Monday to Friday, with occasional late shifts.
* The opportunity to make a genuine difference by supporting customers through challenging life events.
If you are a dedicated professional who wants to join a team that values empathy and quality, we encourage you to apply. Please click "Apply Now " to submit your CV.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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