Are you a detail-oriented professional with a passion for helping people during difficult times? Randstad is seeking an experienced Consents Officer to join a supportive and close-knit team, located in Lockleys. This is a unique opportunity to use your skills to make a tangible difference in people's lives. We understand that dealing with these situations can be challenging, but you won't have to do it alone, you'll be part of a great team that is always ready to lend a hand and offer support.
This full-time contract role offers a long-term opportunity with a 9-month contract and the potential for extension. While previous banking experience is beneficial, it's not essential. We are looking for candidates who demonstrate a positive attitude, a willingness to learn, and the right behaviors to provide excellent customer care.
What you'll do:
* Manage sensitive and complex cases related to deceased estates, divorce, and property damage.
* Communicate with a small number of vulnerable customers and a high volume of solicitors and conveyancers.
* Review legal documents, such as probate and court orders, to facilitate changes in property ownership.
* Focus on the quality of your work rather than the quantity, ensuring each customer receives the care and attention they need.
* Work collaboratively with a positive and supportive team, assisting each other as needed.
What you'll bring:
* A high degree of empathy and emotional intelligence.
* Exceptional attention to detail and accuracy.
* The ability to work with legal documents and manage complex files.
* Strong verbal and written communication skills.
* A "behavior first" attitude and a willingness to learn new systems and processes.
What we offer:
* A comprehensive, one-on-one training program to ensure you're confident and prepared for the role.
* A friendly, collaborative, and positive team culture.
* Full-time hours from Monday to Friday, with occasional late shifts.
* The opportunity to make a genuine difference by supporting customers through challenging life events.
If you are a dedicated professional who wants to join a team that values empathy and quality, we encourage you to apply. Please click "Apply Now" to submit your CV.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.