Immerse yourself in a dynamic role that spans various responsibilities.
We are seeking an exceptional team player to join our highly engaged and collaborative environment.
About This Role:
As the customer's representative, you will navigate our processes seamlessly while collaborating with relevant departments and third parties to maximise customer satisfaction during all phases.
This role requires occasional travel to customer sites and reports directly to Team Leader - Client Service Management.
Key Responsibilities:
- Act as the customer's representative in our processes, working closely with relevant departments and third parties to ensure high levels of customer satisfaction.
- Deliver all elements of the Canon MDS Agreement, actively involved in implementing the customer fleet through coordinating efforts of Canon business units.
- Ensure timely delivery of contractual SLAs and provide performance reporting to the customer.
- Ongoing management of the MDS customer account, including Continuous Service Improvement analysis and implementation of improvements to sustain customer satisfaction.
**Key Skills Include:**
- Proven experience in client services management in corporate environments.
- Project management skills to deliver and manage agreed outcomes effectively.
- Ability to meet targets and deadlines across multiple simultaneous projects.
You offer a rewarding opportunity to work for a multinational company, with real potential for skill development, progression, recognition, and reward.