Optimize Retail Operations and Deliver Exceptional Customer Experiences
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As a Retail Leader in Training, you will play a critical role in driving business performance and delivering exceptional customer experiences. This hands-on training program is designed to equip you with valuable leadership insights and prepare you for future opportunities such as Assistant Store Leader or Store Leader.
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Key Responsibilities:
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* Support the Store Leader in executing strategies to drive sales and achieve key performance indicators (KPIs).
* Actively participate in the execution of visual merchandising guidelines to maximize store performance.
* Assist in managing stock control processes, including cycle exits, and ensure that the backroom supports easy replenishment.
* Lead by example in driving customer conversion through consistent application of our customer standards.
* Help to execute business initiatives such as store promotions, product launches, and customer attraction strategies.
* Assist the Store Leader and Assistant Store Leader in coaching and developing team members to improve individual and store performance.
* Provide clear communication to the team regarding daily store goals, promotional activities, and operational changes.
* Take ownership of the 'Daily Planner' to ensure smooth store operations and assist in the opening and closing of the store.
* Lead by example in managing e-learning completion and ensuring team engagement with learning resources.
* Maintain strong product knowledge and upsell Lorna Jane products with confidence and style to meet the customer's needs.
* Engage with customers to create meaningful relationships that contribute to the growth of the store's customer base.
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Requirements:
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We are seeking someone who has:
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* Previous experience in a fast-paced retail or customer-centric environment.
* Exceptional sales ability and customer service skills.
* Demonstrated ability to work effectively within a team.
* Ability to communicate effectively with a focus on clarity and intention.
* A drive to be results-oriented and exceed business targets.
* A solution-focused approach who can adapt to change.
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Benefits:
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We offer a range of benefits that support your personal and professional growth, including:
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* A supportive team that values growth, wellbeing, and making a positive impact.
* The opportunity to work with advanced technology that makes your job easier and more efficient.
* Exclusive discounts on the latest products.
* The chance to engage in local events and initiatives that support and inspire our community.
* Growth opportunities for career progression and personal development.
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About Us:
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We are committed to creating a workplace where everyone feels valued and included. We embrace diversity in all its forms and have worked hard to ensure our hiring practices are fair and free from bias.