* Participant Support Officer - (Multiple roles in Alice Springs, Katherine and Port Pirie)
* Initial contract up until December 2026; possibility of extension
* Alice Springs, Katherine NT based and Port Pirie, SA based positions
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.
Responsibilities:
* Managing and resolving participant matters by actioning planning tasks.
* Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
* Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
* Managing the team shared email inbox, appointments and telephone enquiries.
* Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
* Undertaking research and investigation activities and preparing associated reports and correspondence.
* Undertaking a range of data entry activities and ensuring follow up is completed.
* Receiving and recording complaints and other feedback in the organisation's Business systems.
Apply now or reach out to Ivan Aureus at 0480 806 *** for a chat.