About the Venue:
Caves Coastal Bar & Bungalows is nestled amongst the sand dunes at Caves Beach. Only an hour from Sydney or 40 minutes from Newcastle, Caves Coastal is the perfect location for delicious eats, decadent drinks and luxury accommodation. The hotel offers the perfect beachside venue for any event, specialising in weddings, corporate and social functions. With a paddock to plate ethos, the kitchen team are ready to offer the freshest and best local produce to every guest
About the Role:
As a Front Office Supervisor, you will take charge of ensuring a seamless and welcoming guest experience from arrival to departure. In this pivotal role, you'll oversee day‑to‑day front desk operations, support and mentor a dedicated team, and act as the key liaison between guests, property owners, and internal departments. With your strong eye for detail and commitment to service excellence, you'll help drive efficient processes, maintain accurate trust accounting practices, and uphold the high standards for which Oscars Group venues are known.
Key Responsibilities:
* Oversee and manage day-to-day front office operations
* Ensure seamless check-in and check-out processes for guests
* Handle guest inquiries, requests, and concerns promptly and professionally
* Supervise front office staff to ensure efficient and effective performance
* Supervise the Housekeeping Manager and their team, collaborating with other departments to maintain operational standards, coordinate guest services, and resolve issues efficiently
* Maintain accurate trust accounting processes in line with legislative requirements
* Build and maintain strong relationships with property owners, ensuring clear and proactive communication
* Monitor and maintain the hotel's appearance and cleanliness in public areas
* Train and develop front office staff to uphold the highest standards of customer service
About You:
* Proven experience as a Guest Service Agent or in a supervisory capacity
* Familiarity with RMS (Property Management System) is preferred
* Strong leadership and organizational skills
* Excellent communication and interpersonal abilities
* Ability to handle stressful situations with professionalism
* Flexibility in scheduling, including weekends and holidays
* First Aid and Emergency Response Handling (ERH) certification is a plus
* Internal and external training and development opportunities including an online training platform
* Career development opportunities within Oscars Group across 45+ amazing venues
* Employee Assistance Program
* Mentoring from a strong team of hospitality professionals
* Reward and recognition programs
About Us:
Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney's Inner West. Now one of the largest privately owned hospitality groups in Australia, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.
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